You can return your items and exchange them, considering the following:
{Opening the shipment in the presence of the delivery agent is not allowed}
- Orders cannot be canceled once they have been shipped.
- You will have two attempts to reschedule with the shipping company.
- In case of a return or replacement request, the shipping cost is on the customer.
- Shipping costs are non-refundable.
- Return/replacement requests for products must be made within two days starting from the delivery date.
- Evening wear can be returned within one day of delivery, but you can only exchange the size.
- All cash refunds are made only through Vodafone Cash.
- The returned parcel is checked for item condition and safety (unused) once it is received by us.
- The cost of the item will be refunded minus the return shipping fee, within one week (7 business days).
- Defective products can be exchanged free of charge, but all orders are inspected before shipping.
- If you return your order and want us to resend it, you must pay for shipping again, or you can collect it from the branch.
{Please note, our customer service will contact you before dispatch to confirm your data. If there is no response, unfortunately, the order will be canceled.}
Need help?
Contact us at info@shystores.com for questions related to refunds and returns.
