Refund & Returns Shy Policies

You can return your items and exchange them, considering the following:

{{ Opening the shipment in the presence of the delivery agent is not allowed }}

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  Orders cannot be canceled once they have been shipped.
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  You will have two attempts to reschedule with the shipping company.
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  In case of a return or replacement request, the shipping cost is on the customer.
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  Shipping costs are non-refundable.
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  Return/replacement requests for products must be made within two days starting from the delivery date.
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  Evening wear can be returned within one day of delivery, but you can only exchange the size.
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  All cash refunds are made only through Vodafone Cash.
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  The returned parcel is checked for item condition and safety (unused) once it is received by us.
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  The cost of the item will be refunded minus the return shipping fee, within one week (7 business days).
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  Defective products can be exchanged free of charge, but all orders are inspected before shipping.
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  If you return your order and want us to resend it, you must pay for shipping again, or you can collect it from the branch.

{ Please note, our customer service will contact you before dispatch to confirm your data. If there is no response, unfortunately, the order will be canceled. }

Need help?

Contact us at info@shystores.com for questions related to refunds and returns.